Generous for Charity Knowledgebase
Find answers in our knowledge base. Alternatively, please contact support@getgenerous.com for assistance.
How can we help you?
Help categories
Giving with Generous
- What is Generous for Charities? — An overview of the Generous for Charities platform
- Troubleshooting — Users troubleshooting area
- Minimum Requirements — What are the minimum requirements of the Generous for Charities giving platform?
- Givers changing Your Payment Profile — If you would like to amend your payment type, remove or add a new payment type you are able to do this via your Giver Portal.
- Accessing Your Payment Profile — When you give for the first time in Generous Charity - a Generous Donor Profile is set up.
- Text to Give: How to Give via Text to Give on your mobile phone — Text to Give lets donors text a specified keyword and amount to your unique mobile number and make donations in seconds.
- Giving Form — Information for donors on making the most of your donation
Getting Started with Generous
- Setting up the essentials — This section contains how-tos for configuring Generous.
- Completing your organisation's detail — Before you can set up campaigns in Generous you will need to complete your organisation's details. General, billing, website and bank account details all need to be completed
- Set-up your website campaign widget — Set-up your campaign widget to get the best results
Managing Generous
- Setting up a campaign — The things to know about getting started with setting up a campaign
- Managing your donors and donations — Discover how to manage your campaigns on Generous
- Finance & Reporting — Overview of finance and reporting within Generous
- Accounts & billing — Further details of the plans and corresponding fees with breakdowns and examples.
- Donor and staff benefits — How does Generous for Charities benefit your users and operators?
- Text to Give Set up and Manage — Everything you need to know about setting up and managing Text to Give
- Giving form customisations — How to get the most out of your donation form
Third-party Integration
- Analytics Integration — Integration with third-party analytic apps
- CRM Integration — Integration with third-party customer relationship management (CRM) apps
- Payment Gateway Integration — Integrations with third-party payment gateway apps
- Finance Integration — Integration with third-party financial systems
FAQs
- Frequently Asked Questions — A list of frequently asked questions about Generous for Charities
Help
- Contact Us — Can’t find the answers you need? We’re here to help!
- Changelog — Find all the latest updates on product requests, fixes, additions, changes for Generous Charity