Generous for Charity Knowledgebase

Find answers in our knowledge base. Alternatively, please contact support@getgenerous.com for assistance.

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What is Generous for Charities? — An overview of the Generous for Charities platform
Troubleshooting — Users troubleshooting area
Minimum Requirements — What are the minimum requirements of the Generous for Charities giving platform?
Givers changing Your Payment Profile — If you would like to amend your payment type, remove or add a new payment type you are able to do this via your Giver Portal.
Accessing Your Payment Profile — When you give for the first time in Generous Charity - a Generous Donor Profile is set up.
Text to Give: How to Give via Text to Give on your mobile phone — Text to Give lets donors text a specified keyword and amount to your unique mobile number and make donations in seconds.
Giving Form — Information for donors on making the most of your donation

Setting up the essentials — This section contains how-tos for configuring Generous.
Completing your organisation's detail — Before you can set up campaigns in Generous you will need to complete your organisation's details. General, billing, website and bank account details all need to be completed
Set-up your website campaign widget — Set-up your campaign widget to get the best results

Setting up a campaign — The things to know about getting started with setting up a campaign
Managing your donors and donations — Discover how to manage your campaigns on Generous
Finance & Reporting — Overview of finance and reporting within Generous
Accounts & billing — Further details of the plans and corresponding fees with breakdowns and examples.
Donor and staff benefits — How does Generous for Charities benefit your users and operators?
Text to Give Set up and Manage — Everything you need to know about setting up and managing Text to Give
Giving form customisations — How to get the most out of your donation form

Analytics Integration — Integration with third-party analytic apps
CRM Integration — Integration with third-party customer relationship management (CRM) apps
Payment Gateway Integration — Integrations with third-party payment gateway apps
Finance Integration — Integration with third-party financial systems

Frequently Asked Questions — A list of frequently asked questions about Generous for Charities

Contact Us — Can’t find the answers you need? We’re here to help!
Changelog — Find all the latest updates on product requests, fixes, additions, changes for Generous Charity