Frequently Asked Questions
Here's a list of frequently asked questions about Generous. If you cant find what you're looking for please use the search feature above or let us know what your FAQ question is.
- Can we get a Preferred Mobile Number for Text to Give?
- Is it really worth moving across to Generous from another provider?
- Can Generous help lighten the load for our admin and finance staff?
- Can we see an example of the website giving widget?
- We were kind of hoping to subscribe and launch this Sunday – is that realistic?
- How does the Generous integration work with Church Management Systems like Elvanto?
- Does the system have the ability to make an anonymous transaction?
- Does Generous have a feature where we can setup the app in Kiosk type mode to put on our info desk? (We are thinking particularly for older people, they could still use it but rather than having a EFT-POS machine there, they could use Generous.)
- Will you help us launch Generous in our Church?
- Do credit cards get charged instantly, or is there a delay period?
- We are a little concerned with knowing who gives what. Can we ensure 'giving' anonymity?
- Is there any ability for the giver to be anonymous?
- Can I use Generous if I'm not a church?
- What is TEXT 2 GIVE?
- Is the platform safe & reliable?
- How do we help our people change?
- Does it help save time on things like receipting and reconciliation?
- Our people have taken up using Direct Debit. It seems to be working real well why would we need to move to a giving platform like Generous anyway?
- Why should we change from normal cash giving?
- How hard is it to implement in our church?
- How hard is it to transfer across from one provider (eg, Pushpay) to Generous?
- Why doesn't Generous have lock-down contracts?
- How long do we need to sign up for?
- We’ve just signed up with another provider?
- I have accidentally deleted a fund. Can I restore it?
- How to contact us
- Does an SMS giver get the option of which fund/campaign to give to?
- How much does Generous cost?
- Where can I find failed transactions?